Being a long-time employee in the BPO sector, what I have learned. Customer Satisfaction is the first and foremost goal, and to achieve this goal is entirely depends on listening skills and promptly providing resolution. No matter however good you are at communication skills. Unless you aren't able to listen clearly. Likewise, Your customer on the other end of the line isn't able to listen to you Properly, you can't reach your goal, and to make this entire process possible, all you need is the Best noise-canceling headset for call center, but a wrong headset can lead to drastic impacts on your quality-score
Some important features before buying a headset for call center
Active Noise Cancellation
Especially in call centers, The environment remains noisy throughout the day, and in such noisy surroundings, the headset must have highly effective Active Noise Canceling (ANC). That can effectively block out the surrounding noise. Therefore you must check it practically before buying the headset. Once you are satisfied with the "ANC," then check the sound quality. Does the sound is Clearer to you in noisy surroundings. If Yes, Then go ahead and check other features.
Durability
Apart from ANC and sound quality, durability is a must to have, Because while wearing and taking off the headphones multiple times a day. The headset can break down, or any component might be ineffective. Consequently, it can affect the performance of the headphone. If you are buying expensive headphones. You must check if replacement parts are available. Because rather than Buying the new headset. The Parts will be cheaper
Comfortability
When you wear the headset for the long listening period and take the call, You must feel comfortable, If it is even slightly uncomfortable, after some time. It could lead to distractions, and it can impact your conversation with the customer. Generally, lightweight headphones provide long-term comfort. Also, check the materials like fabric padding or leather. Because these minimize the pressure on the ears. the best way to check comfortability is that wear the headset for at least 15 minutes then decide
Technology
Today in 2021, there are new changes in headphones which are Quite exciting and helpful. So make sure the headphone you are buying must have the latest audio technology and innovative features, such as intuitive controls, more efficient Bluetooth codecs, quality of mics, Quality of speakers, and battery life.
Bose QuietComfort 35
When it comes to personal preference, anyone can compromise a little up and down. But when it comes to businesses. No one will like to take the risk. Delivering the best is everyone's priority. Bose QuietComfort 35 is one among the best noise-canceling headset for call centers. Probably more effective. Not only in terms of ANC but in overall features. Such as sound quality, better built. Comfortable for all-day listening, impact-resistant materials. All these are unmatched than anything else.
However, all premium headphones are best at noise-canceling technology. But Bose has maintained itself on top-of-the-line. the proprietary technology of QuietComfort 35 is Highly-intelligent at monitoring and measuring surrounding noise. Accordingly, The highly-effective mics inside the headphone cancel the surrounding noise to a great extent. They wipe out the distraction to the levels, Where the focus itself starts from, No need to put extra effort into concentration, and This is what the needs of the service-oriented business today. And this is what Bose QuietComfort 35 provides. Moreover, The ANC features two levels of noise canceling. You can adjust which one better fits your environment.
Similar to the efficiency of ANC, QC35's sound quality has an Exhilarating effect. Drivers - being the Important features. On top of that, Volume-optimized EQ - It means. They self-adjust to the volume, No matter whether you set it at mids, low, or high, You will get fullness, clarity, and balanced audio at each level. in addition to this, The microphones. which reject the noise. Boost the sound quality even more. Consequently, remains only clarity in calls and music, even in noisy environments.
Durability speaks itself at first glance. Bose uses corrosion-resistant stainless steel for internal structure. and covers it With impact-resistant materials. Glass-filled nylon. Plus, it uses synthetic protein leather for ears cushions. Along with comfortability, they provide Good passive noise isolation as well. The headband is quite flexible. The overall design looks plush and provides comfort for all-day listening.
In terms of Battery life, The headset is good enough as well. Especially for those who travel most as it provides 20 hours of listening time. An added benefit is that a mere 15-minute charging gives you another 2.5 hours. You can charge via included cable. With the Bose Connect app, You can get the most out of multiple innovative features, customize the settings, and more. The headset features Bluetooth technology and NFC for Easy Pairings as well, Also optimized for Amazon Alexa and Google Assistant.
The Jabra Engage 50. One of the best digital corded headsets. Jabra has engineered all the features keeping in mind the requirements of the contact center. Improving the vocals. Employees productivity, and Most importantly. Customer satisfaction. The headset meets all superior standards of Today’s customer service-oriented business. Jabra uses highly-effective 3-microphones, Which makes the Active Noise Canceling process more effective. Thus the ANC, with its added high-quality components, Blocks the surrounding noise to a great extent
In addition to ANC, soft and flexible materials. which cover the ears create an impenetrable seal all over the sides of the ear. as a result, You also get perfect passive noise isolation. Both ANC and Passive noise isolation, While working together. Delivers tremendous results, leaving the distraction non-existent. Therefore, practically the entire focus remains on the call. Similarly, The mic, That targets only to pick your voice. Picks only the target and on the other end. The caller listens to a crystal clear voice. as a result, The caller gets an impressive experience
Prior to Engage 50, The headsets used to have a control unit or cord. It was Jabra that first came with digital Chip. This Chip Adds additional supports to the functionality, including call analytic data. Along with data Analytic and digital sound. The intuitive control over the headset is also an essential part for the agents. It helps them a lot to deliver their best. Jabra Engage 50 has designed the call control unit super easy to use. All functions work smoothly. be it answering and ending calls, adjusting volume levels and muting, speed dial, and updating their status lights at the touch of a button. Additionally, The headset set up Multi-colour status lights on both earcups. So that you can avoid interruptions to the maximum. You can also customize the status lights as per your needs
The headset is comfortable enough Considering The long period of use. It’s very light in weight. Soft and appropriate-sized earpad with a conical design that fits snugly and rests securely on the ear for long. Plus, easily adjustable with different shaped head, flexible Boom which you can position at any distance from your mouth
The Jabra Engage 50 contains all the quality that improves calls and employee productivity to raise customer satisfaction. The headset also meets the agent's requirements such as durability and quality, comfortable ear cushions, lightweight and padded headbands, and perfect passive noise isolation that adds an extra layer to the Active Noise Cancellation. The Jabra Engage 50 headphone perfectly fits to combat the issues of the call center at a price of $200.00
The Engage 50 has connectivity with most devices that support USB Type C and Link controller USB-A. The headset is certified for Microsoft Teams, Skype, and Zoom as well.
Jabra Biz 2400 II
The Jabra Biz 2400 II corded is another professional headset built for the contact center. The headset is highly efficient at eliminating background noise because it uses an ultra noise-canceling microphone. Those Though are highly efficient at noise canceling. But also are excellent performers in a continuously noisy environment. as a result, The Jabra Biz 2400 II provides the maximum to focus on the call. And that's not all. The Airshock microphone inside the headset and close to the mouth even terminate the breathing sound. In such a way, Provide superior call clarity to the caller.
In a noisy environment like a call center, The louder sound is quite Common, which causes irritating distraction. Therefore, Given this issue, Jabra has added the PeakStop technology. That cuts off potentially harmful sound spikes and ensures safe listening. Besides, sound quality is also an essential factor. In this aspect as well, The Jabra Biz 2400 II meets the required quality. As it uses HD voice technology, While Speakers reduce ambient noise. The HD voice helps to listen to a crystal clear voice. Consequently, there is no need for extra effort to put the focus.
The headset is such a gadget in a call center that, while being used, Goes through impacts such as sudden collision with objects, etc. But Jabra has made the headset to withstand Impacts. Plus, The material used ensures durability for a longer time. Though, the headphone is tough-enough against impacts. But, contains flexibility as well. With FreeSpin, You can rotate the boom up to 360 degrees without a thought of worry, Adjust the headband, and with a Super-soft leatherette head and comfortable larger ear cushion. Which also provides passive noise cancellation. You can find a perfect fit. Moreover, The headset is 40% lighter than its rivals. Everything is just accurate as per what a call center's headphone needs to be. Therefore. The chances for replacements are minimal.
Jabra Biz 2400 II Duo Bluetooth Enabled USB Headset comes with many features. Such as PeakStop. HiFi Sound. Voice Guidance. intellitone, and Best-in-Class Active Noise-Canceling microphone. Which effectively work in noisy surroundings. With intuitive control, all functions like ( Volume up/down. Answer/end/reject the call. Hold/resume call. Volume up/down) are as easy as a single touch. You can also use the headset while roaming in the office as Bluetooth Enabled USB Headset provides connectivity up to 30' / 10 m, Class 2. Jabra has Optimized the headset for Microsoft Skype for Business as well.
Jabra Evolve2 65 UC
First thing first, Call clarity is everything to get the outstanding outcome in a call center. Jabra Evolve2 65 UC Stereo Wireless Headset is Most preferred in this category. The headset delivers incredible call performance due to exceptional powerful microphones and leak-tolerant 40 mm speakers. In addition to these. An advanced digital chipset. That boosts the overall performance of components and takes the sound quality to a different level. Plus, keeping in mind the long hours of use, The headset is comfortable enough and provides a solid battery life. The headset is also optimized for features like UC, MS, and Microsoft Teams.
Evolve2 65 has three high-quality boom microphones, which Jabra has strategically placed inside the headset. So that they can pick up background noise from all directions. Thus, the mics can cancel more noise. While Canceling the noise, The powerful leak-tolerant 40mm speakers deliver outstanding audio for the music and calls. And that's not all, to make the performance even more significantly better, has also added the advanced digital chipset and latest signal processing technology. Given these points, The feature Active Noise Canceling undeniably, lets you hear better in loud environments. that is why we have added Jabra Evolve2 65 to the list of Best noise-canceling headsets for call centers.
The company has crafted the overall design to provide maximum comfortability. Jabra has covered the earpads with perforated-like soft-leatherette so that users might not feel hot during long-hour use. Additionally, The oval foam ear cushions that mold to the ear’s natural contours, Provide the perfect noise isolation. Even if you turn off the ANC, Still you get a good passive noise cancellation. The headset is lightweight and securely gets fitted to a many-shaped head. The Busylight or an Online Light Indicator is also an essential part of the headset. That comes in handy in the call center. The red light lets others know that you are on the call. Thus, It does not Let others disturb you during calls. This red light itself turns on. When you connect to the call or You can activate it yourself as well.
Whether you are in Meetings, having Important conversations over the calls, Listening to music, or traveling. The sudden Battery drainage can disrupt These. The advanced battery efficiency technology of Evolve2 65. Plus, The digital chipset, which boosts the battery performance as well. The battery can run up to 37 hours on a full charge and 8 hours on a mere 15 minutes charge. The box includes handy charging stand as well.
The headset is compatible with all smart devices using USB-A or USB-C and uses Bluetooth 5.0. for operating range. It provides up to 100ft. You can connect two Bluetooth connections at the same time. You can also choose either USB-A or USB-C Bluetooth adapter
You can customize the settings of the features, have the latest firmware, bug fixes, and get the exclusive features available only through the app. You need to download the Jabra sound+app.
However, most brands use ANC technology. And each one based on a slight alteration done by itself claims to be the best at canceling the noise. Likewise, Plantronics Savi 8200 Series headsets claim to have the right technology that can overcome the challenges of the service-oriented call center. According to Plantronics. The headset delivers enterprise-grade DECT audio for a premium listening experience with noise-canceling. And This is what turned out true in our testing. The headset is worth at its best overcoming the challenges faced by agents in a call center.
In headphones, the Active Noise Cancelling feature is common these days. The bigger the brand, The better the ANC. Similarly. Plantronics is well known for its intelligent Active Noise Cancelling. and Savi 8200 series. Plantronics has developed it targeting especially busy and fraught-with noisy environments like call canter. Likewise, It works as an excellent performer. The ANC expectedly cancels the background noise, Even the louder voice.
Savi 8200 Series by Plantronics is available in two headset styles (Savi 8220 stereo ) and (Savi 8210 mono ). Both the styles are best with a slight difference given the personal taste of the users. But two things both have in common. ANC and Sound quality. Once you turn ANC on, You can focus on what's important. The sound is comparatively great than the existing competitors, even in the most sensitive environments.
This wireless enterprise-grade DECT headset system gives you the freedom to roam around the office while on the call. (up to 590 ft/180 m). The Bluetooth v4.2 Gives seamless connectivity between PC, Mobile, and Desk Phone Calls. Transfering the Audio as well. But the Savi 8200 Series only. The box includes a USB adaptor to connect the PC. Training and mock calls are also an essential part of the call center. You can connect up to four Savi 8200 Series headsets, and for the conference, You can use up to two devices at once. Savi 8200 headset comes with intuitive controls While roaming within the range limit. You can control the options like volume up/down. Call answer/end and Mute just with One-touch.
The battery, on a single charge, can provide up to 13 hours of talk time. You can check the talk time status, customize the setting of the headset, and select language preference with Plantronics Hub for the desktop. Plantronics provides a Software Plantronics Manager Pro. This Software supports the Savi 8200. as-a-Service, and provides the insights of the headset such as headset inventory, usages, etc. Accordingly, You can maintain your device. Thus, the Software helps in understanding the performance and compliance of the employees. But the Software is sold separately.
Logitech Zone Wireless headset
Logitech Zone Wireless Bluetooth headset is designed to tackle noisy surroundings. Basically, for those - who work in a continuously noisy environment. Where call quality is crucial - like in a call center. It has also been kept in mind that despite being in noisy surroundings. The headphone's sound quality remains good too. Logitech emphasizes its hybrid headset that's best for canceling out noise. Thereby, Communication, Collaboration, and Concentration Become easy. As a result, employees' productivity increases. Thus, It is a perfect fit and the Best noise-canceling headset for call centers.
Logitech Particularly developed the Active Noise Cancelling to beat the challenges. Which, agents and callers. Both generally face during the conversation. When noise-canceling microphones, cancels the surrounding noise. The other mic picks your voice. Plus, Soft leatherette earpads. Which cover the ears, also provide passive noise isolation. Thus. The result comes out to be a crystal clear voice.
The Active Noise Canceling process. Though. While canceling the unwanted noise. In a way increases the sound quality as well. But. On top of it. The audio engineers of the company have given their best. So that the headset Gives high-definition sound quality even in noisy surroundings, ultimately, they have made it better than several competitors. And that is why this wireless headphone is a fit to meet the required expectations of call centers.
You can connect multiple devices like computers, tablets, and smartphones. This Bluetooth-enabled headphone provides a wireless range of up to 30m. and offers seamless switching between connected devices. The headphone is lightweight. Additionally, soft silicone padded Headband and soft leatherette earpads make it comfortable enough. You will feel as if nothing is there in the ears, Rather provides a Good passive noise isolation
The headset has a simple interface. With intuitive controls, adjusting volume, Playing and pausing music, starting and ending calls, activating/muting the Microphone. is as simple as merely giving a touch. Plus, You can also customize the settings of the features through the Logi Tune Mobile app. The app provides the latest software for downloading so that you can keep your headset up-to-date. It is also Certified for Microsoft Teams.
According to Logitech, The battery can last up to 14 hours with ANC on. Without ANC, an hour additional - means 15hr. The lower volume can increase the run time even more. But on a slightly level. The headphone also supports Qi Wireless charging. Plus, The company provides a USB-A to C charging cable: 130 cm. So that the users can Charge while in use. The earcup has the option for a micro USB charging port
BlueParrott B550-XT
In an extremely Noisy environment, for those who don't have any option but to work. BlueParrott B550-XT is the Option. The BlueParrott B550-XT is specifically targeted to cancel the extreme noise. This headset uses highly efficient components, Which accordingly perform. The headphone comes with rich features, including a feature hands-free. It means there is no need to operate manually. Just give the command Hello BlueParrott. The outstanding technology used and dynamic Features make this headphone the Best noise-canceling headset for call centers.
As said above, The most advanced headphone equipped with highly efficient components - offers unparalleled noise canceling. No matter how noisy environments you listen to music or take the calls. Even then, powerful microphones can block out 96% of background noise. The Powerful 36mm driver that converts the electrical signal Into audible sound delivers the crystal clear voice on the other end. Though, Given the existing competition and HD sound quality of the competitors. B550-XT is already good at it. But the industry-leading Noise-canceling process preserves the HD quality to the maximum that its competitors. As a result, the caller gets a superior call experience. despite the receiver taking the call in a highly-noisy environment
Apart from the call center, Those. Whose jobs entail traveling, or for the person traveling. This headset contains essential features. The first one, being Power ANC. Which effectively cancels noise, whether be it, traffic noise, train noise, or airplane noise. Secondly, It is IP54-rating certified that protects against dust and moisture. Thirdly, The company made the B550-XT with high-quality stainless steel, So that the headset withstands even the heaviest impacts and remains durable for a long time. Ultra-soft and durable silicon materials, foam, leatherette, and TPU Provide comfortability. Plus, reduce ambient noise for high-intensity listening
With Bluetooth 5.0, You can roam within the wireless range of up to 300 feet/100 meters. You can also connect to two Bluetooth-enabled mobile devices simultaneously. B550-XT, the headphone has an option Called BlueParrott Button. This option lets you control your favorite features instantly, Such as mute, speed dial, and more. You can use this BlueParrott Button for Push-to-Talk conversations as well. All you need is to tap the button and start the conversation.
Battery life is also good enough, as it provides a talk time of up to 24 hours and 400 hours of standby time per charge. It takes approx 3.5 hours to charge the full. The headset includes a Standard USB-B connector (1m)
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